1. Right to withdraw
If you act as a consumer, you have the right to withdraw from the Contract (except in the case provided for in clause 15.3 below, where the right of withdrawal is not granted) within 14 days, without giving any reason. The product must be intact in its original sealed packaging and all of its contents.
The withdrawal period will be expired within 14 calendar days from the day you or a third person indicated by you (other than the courier), acquires the physical possession or control of the goods. In case you have ordered more than one items, the withdrawal period will be expired the day you or a third person indicated by you (other than the courier), acquires the physical possession or control of the last product.
In order to exercise the right of withdrawal, you can notify WAREHOUSE by sending a letter to the post address mentioned in article 2, by calling 2155408002, by sending an email to firstname.lastname@example.org or by using our contact form stating expressly your decision to withdraw from the Contract (eg by mailing a letter or sending an email). You can also use the model cancellation form as set out in the Appendix to these terms, although it is not obligatory.
However, to meet the withdrawal deadline, it is sufficient for you to let us know about your decision to withdraw from your order before the withdrawal period has expired.
2. Effects of withdrawal
We will refund all payments received from you, including the costs of our standard delivery option (except for any additional costs resulting from your choice of any delivery method other than the ordinary delivery method that we offer), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees.
We may withhold the refund until we have received the items back, or you have supplied evidence of having sent back the items, whichever is the earlier.
You must send back the items or hand them over to us without undue delay, and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. The deadline is met if you send back the goods before the expiry of the period of 14 days.
If you do not use the courier company we propose, you will need to bear the cost of returning the items to us.
You are only liable for any diminished value of the items resulting from their handling, other than that which is necessary to establish the nature, characteristics and functioning of the items.
3. Other Provisions
You do not have the right to withdraw from your Contract when it is for the delivery of sealed items that are not suitable for return for health protection and that have been unsealed after delivery.
Your right to withdraw from the Contract applies only to products returned exactly in the same condition as you received them. No amount will be refunded if the product has been used after it has been opened if the product is not in the same condition as it has been delivered or if it has been damaged. Therefore, you must take care of the products while in your possession. Please return the items using or including all their original packaging, instructions, and other documents, if any, accompanying the items. In any case, you must return the products together with the receipt you received on delivery. When you receive the order, you will find a summary of how you can exercise your right of withdrawal.
If you choose to return a product through a courier company, you should contact us through our online contact form or by calling 2155408002, and we will arrange the courier company to collect the item from your home. You must return the product to the same packaging as you received it. In the case that you made the purchase as a visitor, you can request to return the product via courier by calling 2155408002. None of the above options will incur any additional costs for you.
If you choose not to use the courier company of our choice, you will be charged for the return costs. Please be aware that if you want to return the goods in any other way, we have the right to charge you for the direct costs we may incur to receive the goods in this way.
After examining the items, we will inform you of whether you have the right to reimbursement of the amounts paid. Delivery costs will be reimbursed when the right of withdrawal is exercised within the statutory period (article 15.1) and all the items, which the relevant parcel consisted of are returned. The refund will be paid as soon as possible and, in all cases, within 14 days from the date on which you notified us of your intention to cancel. Notwithstanding this, we may withhold the reimbursement until we have received the items back, or until you have supplied sufficient evidence of having sent back the items, whichever is the earlier. The refund will always be paid using the same payment means you used to pay for your purchase.
You are responsible for the cost and risk of returning the items to us, as indicated above.
If you have any questions, you can contact us via the contact form of our website, or by calling 2155408002.
4. Returns of defective items
If the item that you have received is defective, at the time of the delivery, please notify us, at your earliest convenience, by using the contact form, describing the product and the defect in details, or by calling 2155408002, and we will give you instructions.
You can return the product using the courier company we work with by requesting a home collection. Please provide the proof of purchase you received when the product was delivered to you.
After examining thoroughly the item, we will inform you as soon as possible of whether you have the right to reimbursement of the amounts paid or a replacement of the item (if this is possible). The refund will be paid or the replacement of the item will take place as soon as possible and, in any case, within 14 days from the date on which we confirm that you are entitled to reimbursement or replacement of the item.
In the case of defective products, the amount paid by you when purchasing the product will be refunded in full, including shipping costs and any other reasonable costs incurred in returning the product. We will carry out such reimbursement using the same means of payment as you used for the initial transaction.
These provisions do not limit any applicable statutory rights.